Retail
Food-tech
Customer Service
Conversational Commerce
Strategy
Financial
Side-by-side comparison of how Brazil's three largest banks use artificial intelligence on WhatsApp to serve 74 million customers
26 de fev. de 2026
·
10 min read
FinancialHow AI agents with cross-session memory transformed banking customer service on WhatsApp
25 de fev. de 2026
·
7 min read
RetailAn artificial intelligence assistant integrated into the online shopping journey personalized recommendations and increased sales at the largest beauty group in Latin America.
24 de fev. de 2026
·
7 min read
StrategyThe most impressive AI customer service case and the lesson about what happens when cost trumps quality
24 de fev. de 2026
·
8 min read
8 Countries
Absa Agentic AI
From Singapore to South Africa: How Global Banks Use AI on W...
FinancialHow the AI-native insurer uses Maya for 90-second quotes and Jim for claims with a world record resolution
22 de fev. de 2026
·
7 min read
RetailMagazine Luiza transformed its virtual influencer into a true AI-powered salesperson on WhatsApp, with multi-agent orchestration, integrated payment, and NPS 90.
3x
Conversion vs App
NPS 90
Satisfaction
19 de fev. de 2026
·
9 min read
Food-techAnalysis of how the food-tech sector became a pioneer in conversational AI with three fronts — shopping, management, and mentoring — with cases from iFood and Carrefour.
3-4x
Conv. Compr.AI
10K+
Restaurants Cris
17 de fev. de 2026
·
9 min read
02 de fev.
·
7 min read
17 de dez.
·
7 min read
Customer ServiceThe AI video platform went from 40K to 316K monthly contacts and achieved 87% self-service resolution with Intercom's Fin AI, saving 1,300 hours in 6 months.
87%
Self-Service
1,300h
Hours Saved
09 de fev. de 2026
·
8 min read
07 de jan.
·
8 min read
29 de nov.
·
9 min read
Conversational CommerceTrend analysis crossing data from Magalu (3x), iFood (3-4x), and Forrester (270% ROI) to reveal the conversion pattern
3x
Magalu Conversion
3-4x
iFood Compr.AI
20 de fev. de 2026
·
9 min read
19 de fev.
·
9 min read
17 de fev.
·
8 min read
19 de jan.
·
10 min read
FinancialDouble case study of Brazilian fintechs innovating in multimodal UX — BTG interprets handwriting, PicPay has 100% biometrics
57M
PicPay Accounts
100%
Biometrics
21 de fev. de 2026
·
8 min read
18 de fev.
·
10 min read
StrategyQuantitative analysis of the real return on AI investment in customer experience, with consolidated data from Forrester, Boticário, Lotte, and Synthesia.
27 de dez. de 2025
·
10 min read
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