AI Transparency
How we use artificial intelligence
We believe trust starts with transparency. Learn how our AI systems work, how we protect your data, and what rights you have.
Our AI Systems
AI Assistant
Intelligent assistant integrated with the CRM featuring 100+ tools for lead management, messaging, and workflow automation.
Provider: Claude (Anthropic)
Lead management
WhatsApp messaging
Workflow creation
Reports
AI Agents
Custom agents created by users with specific prompts and selective tools for specialized tasks.
Provider: Claude (Anthropic)
Custom prompts
Selective tools
Persistent conversations
Ready-made templates
Workflow AI Actions
AI actions in automated workflows that process data, make decisions, and execute tasks without manual intervention.
Provider: Claude (Anthropic)
Automated execution
Data processing
Conditional decisions
Integrations
Data Protection
Your data is handled with the highest level of security and privacy.
PII Scrubbing
Sensitive data such as tax IDs, email addresses, and credit card numbers are automatically detected and removed from AI logs.
No training on your data
Your data is NOT used to train AI models. Anthropic has a zero-retention policy for API calls.
Minimal retention
AI interaction logs are retained for a maximum of 7 days and automatically cleaned by the retention service.
Encryption
All data in transit and at rest is encrypted. Sensitive data has an additional encryption layer.
Human Oversight
We maintain full control over AI systems with multiple security layers.
Kill Switch
Administrators can pause and resume all AI systems instantly per user.
Security Rules
Each AI agent has configurable rules that limit actions, access, and behaviors.
Prompt Injection Detection
Prompt manipulation attempts are automatically detected and can be blocked.
Rate Limiting
Usage limits protect against abuse with 3 control tiers (short, medium, and long term).
Your Rights
You have full control over how AI interacts with your data.
- Request processing without AI (disable AI Assistant)
- Access AI interaction logs
- Report incorrect or problematic responses
- Exercise LGPD rights (access, correction, deletion, portability)
- Request explanation of automated decisions
- Contact compliance@catalisa.io for any questions
ISO 42001 Alignment
Catalisa follows the guidelines of ISO/IEC 42001:2023 (AI Management System) as a framework for responsible AI governance. Our AI management system (AIMS) covers:
Documented AI policy reviewed semi-annually
AI system impact assessment
Risk register with mitigation controls
Internal audit program
Continual improvement process
Automated fairness and bias testing
AI ethics training plan for all employees
Catalisa uses ISO/IEC 42001:2023 as a reference framework. This does not constitute certification or a formal compliance statement.
Contact Us
Have questions about how we use AI? Get in touch.
Compliance Email
compliance@catalisa.io