AI AGENTS ON WHATSAPP
Leading retailers already sell via WhatsApp with AI. Your company can do the same.
Major retailers have already turned conversations into sales channels with 3x more conversion and NPS 90, using specialist agents that search products, compare specs, build carts, and close sales — all within WhatsApp. With Catalisa, you build your own agents in minutes. Connect them to your CRM, ERP, and existing systems — or use our 60+ enterprise Building Blocks. No code, no months of development.
3x
conversion vs in-app search
98%
open rate
NPS 90
satisfaction
$3.50
ROI per $1
IA
Sales Agent
online
✦ THE MARKET HAS DECIDED
It's not a trend. It's the new standard.
Major retailers already use teams of specialist agents on WhatsApp with 3x more conversion. Global leaders have validated: composable architecture with AI agents is the path forward. Gartner confirms.
15M+
WhatsApp profiles already mapped for AI-powered sales
Market cases
$58B
shake-up with GenAI and AI agents by 2026
Gartner
80%
of support resolved by AI by 2029
Gartner
1M+
frequent users in WhatsApp AI operations
Market cases
$20B+
conversational commerce by 2030
Mordor Intelligence
$44.5B
low-code market by 2026
Gartner
Sources: Gartner (2024-2025), Meta Business, Infobip, Mordor Intelligence, public market cases.
✦ ANATOMY OF AN AGENT
What happens behind the conversation.
Each message triggers a chain of intelligent decisions. Just as major retailers use agents that search products, compare specs and close sales — your agents can do the same for any operation.
Different AI models for each task: lightweight for quick responses (< 1s), vision for images (2-3s), and advanced for complex reasoning (3-5s). The platform selects automatically.
Cliente
Hi, I want to know about the enterprise plan
Message received
WhatsApp Cloud API
SDR Agent activated
Profile: lead qualification
Agente IA
Got it! Before presenting the plans, can I ask a few quick questions about your company?
NLP classifies intent
Intent: plan_interest (96%)
CRM context loaded
New lead identified
Cliente
Sure! We're a fintech with 50 employees
Qualification questions
Sector, size, needs
Score calculated
Lead score: 85/100 (hot)
Agente IA
Perfect! For fintechs with up to 100 users, I recommend the Enterprise Plan. Includes full API, SSO and dedicated support. $580/mo.
Product selected
Enterprise Plan — 94% match
Personalized proposal
Fintech sector discount applied
Cliente
I like it! How do I sign up?
Order created
Proposal #4521 generated
CRM updated
Lead → Opportunity
Notification sent
Sales rep notified via Slack
✦ COMPOSABLE ARCHITECTURE
It's not a chatbot. It's a team of specialists.
The same approach behind the biggest WhatsApp AI success stories: a central orchestrator that selects the right agent for each task — product search, comparison, negotiation, closing. Each agent has its own tools, context and limits. Connected to your existing systems.
Gartner predicts 40% of enterprise apps will have AI agents by 2026. With Catalisa, yours can have them today.
Orchestrator
Decides which agent to activate based on detected intent — lightweight model for triage, advanced for complex reasoning
SDR
Qualifies leads and schedules meetings
- WhatsApp
- CRM
- Calendar
Support
Resolves questions and escalates when needed
- WhatsApp
- Knowledge Base
- Tickets
Finance
Generates invoices, negotiates and processes payments
- WhatsApp
- Payments
- ERP
Onboarding
Guides new clients and collects documents
- WhatsApp
- CRM
- Docs
Analyst
Generates reports and identifies trends
- CRM
- Analytics
- ERP
Native carousels, Pix and credit card payments directly in chat, integrated authentication, and a complete journey without leaving WhatsApp.
Each agent has its role
Describe the role, AI builds the profile. Personality, tools and autonomy limits — all configurable. Like a real team, each one knows what to do.
Connect your systems
Your agents operate your CRM, ERP, calendar, payments and any REST API — not replacing, but empowering what you already have.
60+ Building Blocks
WhatsApp, AI, fintech, security, integrations and more. Combine to create any enterprise automation.
Enterprise guardrails
Autonomy limits, automatic human escalation, complete audit trail and native compliance.
✦ SEE IT IN ACTION
Agents that already deliver results.
IA
Digital SDR
online
Qualifies leads 24/7 on WhatsApp
Before
15 leads/day
$9/lead
8h operation
With AI
200+ leads/day
$0.40/lead
24/7 automatic
Building Blocks
- WhatsApp
- CRM
- Calendar
- Email
✦ WHY COMPOSABLE
The architecture that market leaders have already adopted.
From e-commerce to business automation, companies adopting composable architecture with AI achieve results proven by Gartner. Catalisa applies the same principles to business operations + WhatsApp.
Gartner Leaders in Commerce
From niche to Gartner Leader in 4 years with composable architecture
AI Agents Startups (a16z)
$35M+ in Series A for team-based AI agent automation
Workflow Platforms
Enterprise building blocks as market standard (#1 in IT)
Market Pattern
Catalisa Equivalent
Packaged Business Capabilities
Building Blocks
App Composition Platform
Catalisa Studio
API-first Architecture
API Layer
Visual State Machines
Workflow Builder
Composable Commerce
Composable Business Automation
Agentic AI
AI Agents on WhatsApp
Composable organizations outperform the competition by 80% in feature delivery speed
75% of new apps will be built with low-code/no-code by 2026
Companies with composable AI achieve ROI 6x more frequently
Data: Gartner (2024-2025). References based on public market information.
✦ AUTOMATION LANDSCAPE
Where Catalisa stands.
Positioning map based on capabilities: composable + AI + WhatsApp + No-Code.
Completeness of Vision →
Ability to Execute ↑
Niche Players
Visionaries
Challengers
Leaders
WATI
Zapier
Make
Intercom
Zendesk
Catalisa
Conceptual representation based on Gartner's public frameworks. Not an official Magic Quadrant.
✦ CALCULATED ROI
The return that makes sense.
Compare: traditional team vs. team with AI agents on WhatsApp. Market cases show NPS 90 with AI agents — above the 85 from traditional channels. Gartner projects companies with AI will save $80B globally by 2026.
Traditional Team
With AI Agents
Cost/month
$6,400/mo
$960/mo
Response time
2 hours
5 seconds
Resolution rate
35%
78%
NPS
62
89
Team
8 agents
2 agents + AI agents
✦ HOW TO START
4 steps. Minutes, not months.
01
Connect your WhatsApp
Meta's official Cloud API or instant QR Code. Setup in minutes.
02
Describe your agents
Natural language, like a job posting. AI builds the complete profile.
03
Connect your systems
CRM, ERP, calendar, payments — your agents operate your existing tools. Also use our 60+ Building Blocks.
04
Activate and monitor
Real-time dashboard. Adjust anytime.
Lu is already selling. Are you?
Build your AI agents on WhatsApp in minutes. Connect to your existing systems. Zero code. Enterprise-grade.
Conforme LGPD
Meta WhatsApp Business
Composable gera 30% mais receita (Gartner)